FAQ: iPhone - Horse Races Now - Horse Races Now FAQ: iPhone - Horse Races Now

FAQ: iPhone

iPhone FAQs

I just upgraded my iPhone and now my video is not working correctly and I’m missing my Favorites. How do I fix this issue?

By signing out and be in. From the home screen, click on the “More” button and Accounts. From the Accounts screen, Click the logout button and then log back in choosing the “Login with Existing Account”. If you have any issues with your password let us know and we will reset your password.

How can I access my notifications that have been previously sent to my iOS (iPhone, iPad and iPod Touch) device?

Alerts are queued in the Notification Center, which can be quickly accessed by swiping down from the top of the device’s screen, no matter which app the user is in. This allows for quick access to any alert the device has recently received. Tapping on a given notification will take you directly to that specific app, message, e-mail, or the appropriate section of an app. You can clear any pending alerts for an app by pressing on the X and then clear, located next to the app name.

How can I Add or Delete a Favorite Track?

Either slide to the Favorite Track screen or access it from the “More” button on the Home Screen. When you are on the Favorite Tracks page, click the plus (+) button and the alphabetized list will appear. This list is supplied by Equibase and reflects every racetrack in the in North America that runs Thoroughbreds or Quarter Horses in at least some of their races. Click on the track you want to add and when the track appears, click on the track AGAIN and the activity for that track will appear. To delete a Favorite Track, click “Edit” then the minus (-) button and click “Delete” and then “Done”.

How can I Add or Delete a Favorite Trainer?

Either slide to the Favorite Trainer screen or access it from the “More” button on the Home Screen. From the Favorite Trainers page, to add a favorite trainer, click the plus (+) button and then type in the trainer’s LAST NAME and click “Search”. Click AGAIN on the trainer’s name when it appears and it will be added as one of your favorites. To delete a Favorite Trainer, click “Edit” then the minus (-) button and click “Delete” and then “Done”.

How can I Add or Delete a Favorite Jockey?

Either slide to the Favorite Jockey screen or access it from the “More” button on the Home Screen. From the Favorite Jockeys page, to add a Favorite Jockey, click the plus (+) button and then type in the trainer’s LAST NAME and click “Search”. Click AGAIN on the Jockey’s name when it appears and it will be added as one of your favorites. To delete a Favorite Jockey, click “Edit” then the minus (-) button and click “Delete” and then “Done”.

How can I Add or Delete a Favorite Horse?

Either slide to the Favorite Jockey screen or access it from the “More” button on the Home Screen. From the Favorite Horses page, to add a favorite horse, click the plus (+) button and type in the horse’s name in the horse name line, using the keyboard, and click “Search”. When the horse’s name appears, click on the name and it will be added. After adding a Favorite Horse and clicking on the horse’s name, you can access all the activity for that horse. To delete a Favorite Horse, click “Edit” then the minus (-) button and click “Delete” and then “Done”.

How do I manage my Alerts?

From the Home screen, select the “Alerts” tab to access the “Alerts” screen. You can control all Alerts from this screen by turning on or off any notifications and clicking the “Update” button at the bottom of the screen. You can turn-off all sounds using the “Sounds” button the same way.

When do the Alerts (notifications) get sent to my iOS device?

  • Entry: Notifications are sent when entries are sent from racetrack to Equibase. (Usually around three days prior to a race)
  • Call To Post: Notifications are sent approximately 15 minutes before the start of a race. NOTE: Can vary due to weather and post time adjustments.
  • At the Gate: Notifications are sent at the Post Time of a race. NOTE: Can vary due to weather and Post Time adjustments.
  • Result: Notifications are sent out once the race is determined official.
  • Replay and Chart: Notifications are sent out once the Chart and Race Replays are available.

 

Why were 2 notifications sent for the same event (race)?


Most likely the racetrack sent an amendment to the information that was originally transmitted.

Can I use the same HorseRacesNOW account on more that one device?


Yes, you can install HorseRacesNOW on more than one device and use the same account. The favorites will be stored on our servers and they will remain the same.

When using the same account on more than one device, what device will the notifications or alerts be sent to?


The notifications will be sent to the last device that accessed the HorseRacesNOW application. So if you were receiving Alerts on your iPad and now want to receive them on your iPhone, just access the HorseRacesNOW app on your iPhone and your phone will now receive them.

Why does HorseRacesNOW not offer live video and race replays for all racetracks?

We have contacted all major and minor thoroughbred tracks in North American and some tracks refuse to let us offer their video content to race fans.  Not sure why all tracks would not be in favor of an application that is all about the FANS of horseracing. Since 2006, pari-mutuel wagering has dropped every year in North America, from 15.550 billion to 11.537 in 2011.

How can I contact HorseRacesNOW with any questions?

From the Home Screen, click on the  symbol to the left of the HorseRcesNOW heading and then select the “Contact Us” at the bottom of the page and send us an email. Or simply email support@horseracesnow.com

Why are my favorites missing?

If there is interference with your network connection and the app is unable to connect to our server, your favorites may not display correctly. You can either reboot your iOS device or access the “Account” page from the “More” button and logout and login. This should restore all of your favorites that are stored on our servers.

Where can I find racing terms associate with thoroughbred racing?

From the “More” button, select the “Glossary” page.

How can I reset my password if I forget it?

From the “Welcome” screen, select the “Forgot Password” link at the bottom and a password will be sent to your email inbox. If you do not see the password reset message in your inbox, check your spam folder.

How do I get back to the “Home” screen when I’m on my Favorite pages or Entries and Results pages?

Click on the HorseRacesNOW logo on the bottom left corner of the app and the “Home” screen will display.

How do I find the Entries for a particular track?


From the “Home” screen, select the “Entries” tab and then select the track, the date and the race. You can select the first race and once you view it, select the next button to view the next race and continue thru the whole card or select the previous button to go back to a race.

How do I find the Race Results for a particular track?


From the “Home” screen, select the “Results” tab and then select the track, the date and the race. You can select the first race and once you view it, select the next button to view the next race and continue thru the whole card or select the previous button to go back to a race. You can also view the race chart approximately 30 minutes after a race has run. And for tracks that have given us their authorization for the replay content, you can view the race replay.

Why is there no activity for my favorite horse, trainer or jockey?

We only list activity for the past 7 days and 7 days in the future (when entered in a race).

Is there a link to wager on a race?


We are not an Advance Deposit Wagering (ADW’s) app and we do not participate in gambling, we do however offer wagering links by selecting the “Wager” option from the “More” button.

How do I hide the “More” Button?

By selecting the “Less” button.

Can I purchase past performances within the HorseRacesNOW app?

Yes, by selecting the PPs link from the “More” button and then selecting a track, then the date and the “Handicapping Products” tab will display. From here you can login or sign-up for an Equibase Account.

Why is my battery life so short? What can I do to prolong my battery life?

You may have many apps running in the background. Double click on the “Home Button” on the bottom of your device and all apps that are running will display. Select any app and hold down, when they are in the wiggle state, select the minus (-) buttons on the top left corner and they will be turned off. They will not be deleted, just closed.

How can I view a Demo file on how the app works?

From the “Home Screen” select the “More” button and then the “Demo” link and a YouTube HorseRacesNOW demo video will display.

Can I download and install the HorseRacesNOW app on an iPad?

Yes, just go to the App Store and search for “horse races now or horse racing” and select the “horse races now, llc or the horse races now preview.” Once the app appears, click “Free” and “Install App”. You will be prompt to enter your Apple ID, your username (email address) and password, once entered, the app will install automatically. Once you have installed the app, click on the “2x” button on the bottom right corner and the app will display correctly.

How do I reset my Apple ID password

If you can’t remember your Apple ID Password, or want to change it, use the password retrieval process at My Apple ID.

Follow these steps to change your Apple ID Password:

Go to My Apple ID and click Reset your password.

On the next page, enter your Apple ID Name and click Next.