FAQs

iPhone

I just upgraded my iPhone and now my video is not working correctly and I’m missing my Favorites. How do I fix this issue?

How can I access my notifications that have been previously sent to my iOS (iPhone, iPad and iPod Touch) device?

How can I Add or Delete a Favorite Track?

How can I Add or Delete a Favorite Trainer?

How can I Add or Delete a Favorite Jockey?

How can I Add or Delete a Favorite Horse?

How do I manage my Alerts?

Why were 2 notifications sent for the same event (race)?

Can I use the same HorseRacesNOW account on more that one device?

When using the same account on more than one device, what device will the notifications or alerts be sent to?

Why does HorseRacesNOW not offer live video and race replays for all racetracks?

How can I contact HorseRacesNOW with any questions?

Why are my favorites missing?

Where can I find racing terms associate with thoroughbred racing?

How can I reset my password if I forget it?

How do I get back to the “Home” screen when I’m on my Favorite pages or Entries and Results pages?

How do I find the Entries for a particular track?

How do I find the Race Results for a particular track?

Why is there no activity for my favorite horse, trainer or jockey?

Is there a link to wager on a race?

How do I hide the “More” Button?

Can I purchase past performances within the HorseRacesNOW app?

Why is my battery life so short? What can I do to prolong my battery life?

How can I view a Demo file on how the app works?

Can I download and install the HorseRacesNOW app on an iPad?

How do I reset my Apple ID password


Android

How can I Add or Delete a Favorite Track?

How can I Add or Delete a Favorite Trainer?

How can I Add or Delete a Favorite Horse?

How do I manage my Alerts?

When do the Alerts (notifications) get sent to my device?

Why were 2 notifications sent for the same event (race)?

Can I use the same HorseRacesNOW account on more that one device?

When using the same account on more than one device, what device will the notifications or alerts be sent to?

Why does HorseRacesNOW not offer live video and race replays for all racetracks?

How can I contact HorseRacesNOW with any questions?

Why are my favorites missing?

Where can I find racing terms associate with thoroughbred racing?

How can I reset my password if I forget it?

How do I get back to the “Home” screen when I’m on my Favorite pages or Entries and Results pages?

How do I find the Entries for a particular track?

How do I find the Entries for a particular track?

How do I find the Race Results for a particular track?

Why is there no activity for my favorite horse, trainer or jockey?

Is there a link to wager on a race?

How do I hide the “More” Button?

Can I purchase past performances within the HorseRacesNOW app?

How can I view a Demo file on how the app works?